The fastest way to get help is usually:<ul><li>Use the in-app chat widget, or</li><li>Email the support address at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@idlepilot.com">support@idlepilot.com</a></li></ul>Include a short description of the problem so support can look up the relevant presence logs quickly.

How to Contact Support (Fastest Way)

Feedback

Intro material that explains Idle Pilot’s purpose, how the cloud worker keeps Slack green, and quick setup steps like linking Slack and creating a schedule.

Getting Started

What Is Idle Pilot and How Does It Work?

Quick Start Guide: Staying Green Without Your Laptop On

Connect Idle Pilot to Slack (2‑Minute Setup)

Creating Your First Schedule

How the “Cloud Worker” Keeps You Active (Even if Your Laptop Is Closed)

Using Idle Pilot on Corporate-Locked Laptops (No Installs Required)

How do I know if Idle Pilot is working?

Covers linking, storage, privacy, and how credentials are managed (why sessions are required, where they live).

Account & Credentials

Why Idle Pilot Uses Credentials Instead of OAuth

Where Your Slack Credentials Are Stored (Security Breakdown)

How Idle Pilot Protects Your Privacy

What Happens If You Change Your Slack Password

How to Delete Your Credentials and Erase All Data

Does Idle Pilot Read My Slack Messages? (Short answer: No)

Guides for building schedules, running Idle Pilot, and how it behaves alongside your real activity.

Scheduling & Automation

How Often Idle Pilot Pings Slack to Keep You Active

Using Idle Pilot Overnight While You Sleep

Scheduling Idle Pilot Only for Meetings, Lunch, or Breaks

Pausing & Resuming Idle Pilot

How Idle Pilot Behaves When You’re Actually Online

Advice for locked-down workplaces: visibility to IT, working without installs, VPN considerations, and why the cloud approach beats mouse jigglers.

Corporate Environments

Can IT or Security See That I'm Using Idle Pilot?

Using Idle Pilot Without Installing Anything (No Admin Approval Needed)

Does Idle Pilot Work Behind Corporate VPNs?

Will Idle Pilot Trigger Security Tools or Monitoring Software?

Using Idle Pilot When Your Laptop Auto-Locks or Sleeps

Why Idle Pilot Is Safer Than Installing Mouse Jigglers or Browser Extensions

How Idle Pilot differs from mouse jigglers, caffeine apps, browser extensions, and Slack’s own limitations.

Comparisons & Alternatives

Idle Pilot vs Mouse Jigglers: What’s the Difference?

Idle Pilot vs Caffeine: Why No-Install Beats Local Apps

Why Browser Extensions Fail to Keep Slack Online (And Idle Pilot Doesn’t)

Does Slack Have a Built-In Way to Stay Online?

Is Idle Pilot better than a mouse jiggler?

Common fixes for Slack logouts, time-zone issues, VPN changes, and how to reach support with actionable info.

Troubleshooting

What to Do If Slack Logs You Out or Resets Your Login

Idle Pilot Says I’m Connected But Slack Shows Me as Away

Time Zone Mismatch: Why Your Schedule Isn’t Firing

Common Mistakes When Setting Up Your First Schedule

Deep dive on data collected, encryption, company-policy implications, risk minimization, and whether using Idle Pilot could be flagged.

Security & Privacy

What Data Idle Pilot Collects (and What It Never Touches)

Encryption, Storage, and Credential Safety Explained

Does This Violate Company Policies? (What You Need to Know)

Pricing explanation, how to manage or cancel subscriptions, refunds, seasonal usage, and multi-account considerations.